Support
One person reads this inbox and answers within two business days, usually much sooner.
Email us
Include your page link if you have one, or the email address you paid with if you don’t. That’s usually enough for us to find your order straight away.
My page never arrived
Check the receipt email from Stripe first — your link is on the confirmation page you landed on after paying, and generation takes a minute or two.
If it’s been longer than that, email us. We can see whether your page failed to build, and we can rebuild it. You paid, so you get a working page or your money back — we won’t leave you with neither.
I want a different version
Every purchase includes 2 generations in total, so you can rebuild your page once from the confirmation page if the first take isn’t right. The AI writes something new each time.
If you’ve used both and it’s still not right, email us rather than buying again.
I made a typo, or got a detail wrong
Email us with the link and what it should say. Small corrections are free and we don’t count them against your rebuilds.
I’d like a refund
Pages are built to order and generated the moment you pay, so sales are final once your page exists. But if it failed to generate, arrived broken, or doesn’t reflect what you submitted, email us within 14 days and we’ll fix it or refund you in full.
Please email before disputing the charge with your bank. A dispute takes weeks to resolve; an email usually gets it sorted the same day.
There’s a page about me and I want it gone
Send us the link and we’ll take it down. You don’t need to have bought it, and you don’t need to give a reason.
I ordered on Etsy
Message us through Etsy so the conversation stays attached to your order, or email us directly and mention that it was an Etsy purchase. Refunds for Etsy orders have to go back through Etsy.
Something else
Just email. support@joypage.app